Problems with Opening Day at Heathrow Terminal 5

The long awaited opening of £4.3 Billion ($8.6 Billion) Heathrow Terminal 5, opened to the public today. The state of the art terminal 5 had a lot to live up to, as passengers, press and the airlines had high expectation for the new addition to Heathrow, one of the world’s busiest airports.

The opening of terminal 5 has had a few problems and issues, the first, being 250 protesters in a “Flash mob” demonstration in the terminal's arrivals hall and problems with the new baggage check in technology, that were put down to teething problems by the BAA Management.

The state of the art baggage system, saw staff struggle to operate the new technology and passengers waited up to 4 hours for their bays. The Fast bag check in points, that are designed to take no longer than 10 Minutes to check in, ground to a halt and the manual check in desks also saw staff having trouble to log into the new system, all the while passengers and baggage were backing up all day. Flights were cancelled and Check I was also suspended for some time, which added to the frustration and waiting time for passengers. Tonight only three flights are able to operate due to the problems with baggage system.

Terminal 5’s first day of operation has been quite rocky, but I am sure that the new Terminal at Heathrow will, resolve any minor issues they have seen today and will be an excellent addition to Heathrow and help London and the UK remain at the forefront of great Travel Destinations Worldwide, offering travellers the opportunity to discover what London, the UK and the world has to offer.

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